1 reviews | Active since Jun 2017

03 Jul 2017, 10:26

I hate Vodacom

<p>Vodacom through their negligence have opened an account in my name **********ly. Despite me having taken this up with them from October 2016 they persisted to debit my account. They asked for id, affidavit and signatures , I supp**** all the information and despite me trying to contact them via email numerous times no one is able or willing to help. They just keep apologising without actually doing anything about it. Never felt</p>

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Replies (3)
Vodacom
Vodacom's reply03 Jul 2017, 12:12
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

's update03 Jul 2017, 14:22
Reviewer Update

Hi. Kindly advise when is "in due course" as I need this sorted rather urgently!? I think 7 months is a mighty long time to be waiting for an investigation to be finalised or to get some sort of feedback.

's update05 Jul 2017, 14:47
Reviewer Update

To date I have received no feedback from Vodacom. Proving the degree of incompetence that this entity subscribes to. Please remove any affiliation with Vodacom from my ITC. Am dead tired of writing you people/company the same email umpteen times and nothing getting done about it.