PN
Promise N

1 reviews | Active since May 2019

28 May 2019, 08:58

I hate vodacom

I am a very unhappy client had 2 contract with vodacom where by I was a very loyal customer paying them well without fail 3 months ago I February I called the cancelation department to cancel both my contract as I was no longer interested and my contract were finished long ago I was given a ref number being told they were canceled only to find that 2 of those follow months deduction were done on my account phoned again and cancel but stil this month end of May I am still deducted very unhappy being calling the call centre's no body can explain to me I am fed up and we are taking about money here not peanuts I work hard for this money please pull out your calls cause they are being recorded in order to see that your service is ****y

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Replies (2)
Vodacom
Vodacom's reply28 May 2019, 12:24
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
Vodacom
Vodacom's reply28 May 2019, 12:40
Official
Dear Promise, 
 Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.  As per discussion, query has now been resolved.   Regards Consumer Website Team(SA)