I HATE VODACOM

i currently have a contract with vodacom.

i have been trying to activate the caller ID for more than a month. i have been going to Sanlam branch for more than a month to get them to activate the service only to be told that i owed them thousands of rands (which i did not)

i changed from a debit order payment to cash payment. and whenever i was making a cash payment it was going to a contact that i took out in 2014 ALMOST HALF A DECADE AGO.

i called the client “care” line so many times and the staff i was helped by WERE NOT HELPFUL AT ALL.

i eventually got through to someone who tried to help me. this consultant accused the branch in the Sanlam building of ***** because i told them i want to terminate my contract and they need to assist me.

at this point my line had been locked (even though i had NOT skipped a payment).

the branch told me the consultant was doing ***** because they don’t have the authority to unlock my line.

i provided the Sanlam branch with the PROOF OF PAYMENT from each cash payment i made.

eventually my line was unlocked.

i made a payment at the beginning of the month for my contract only to get a stupid message saying that my line is locked again.

i am done with vodacom.

i HATE vodacom.

i was told 2 weeks ago that i would get a termination statement or whatever it is called because i want to move to a different service provider.

i am still waiting for the letter.

I HATE VODACOM.

their staff’s incompetence is beyond me and i would not recommend this ****py network to my worst enemy.