I HATE VODACOM

I hate Vodacom with such a passion. In today's world of such poor service, Vodacom hands down tops the class with the poorest call center in South Africa. The app is unworkable. Your call gets dropped by a machine after having been on hold for forty minutes then you have to call again and start all over again. When you finally get through they either can't help you, can't transfer you, can't understand you, treat you like ****, drop the call, make promises and don't keep them. They are ***********, disinterested, vindictive vile *****. I have a small contract with Vodacom. Every two months my line gets suspended because Vodacom did not debit my account. Then I have to phone to arrange a new debit to get the account activated. Every time long periods on the phone to sort out the account. After a schlep it's connected without me having to phone again.

The latest saga played out again last week. I make the payment directly via my bank app. I paid last Thursday including a month in advance. The line is still off. They tell me after I have phoned 7 times that I must sort it out. Really?

Promises promises lies deceit vindictive call center agents. You people are a special type. After answering 6 security questions they still ask me what phone I have. They do it on purpose to frustrate you and then drop the call to teach you a lesson. I rate their service after my interaction with them the lowest you can give but still no one contacts you. WHATS THE POINT OF RATINGS IF YOU ARE NOT GOING TO ACT ON IT.

Your call center agents take the public as fools.

I will NEVER EVER DO BUSINESS WITH VODACOM EVER AGAIN. I WILL ALWAYS TELL EVERYBODY WHO WANTS TO HEAR, NEVER NEVER NEVER DO BUSINESS WITH VODACOM EVER.

I HATE VODACOM. I HATE VODACOM I HATE VODACOM

POOREST OF THE POOREST BY FAR. STAY AWAY AS IT WILL BE BENEFICIAL TO YOUR HEALTH OTHERWISE YOU WILL END UP WITH HIGH BLOOD PRESSURE, STROKE OR DEATH. YOU HAVE BEEN WARNED