I Hate Vodacom

For crying in a bucket! AGAIN! Im sitting with **** with Vodacom. Every single time any thing changes you go and ***** it up. Last 2 upgrades was a **** up and again this time. Are you kidding me. I was phone by one of your consultants to inform me that I was due for an upgrade. I then told him that I do not wish to upgrade, I only want to keep on receiving airtime. He then proceeded to want to charge me a R150 upgrade fee??? *** for. I did not upgrade!! After asking to cancel my contract he the waived this fee. I was then told I will receive my airtime at a discounted amount of R80p/m. So now I see on the latest bill I am still being charged the full R110 for airtime as well as for the device!! I did not upgrade my phone why the flipping hell are you still charging me for a phone!!?? My contract was extended to 2018!! Fix this asap or cancel my contract, I have had enough of Vodacom's incompetence!! Really. You guys cannot do one thing right. Everything is a struggle.