I handed my router in for repairs at the Vodacom repair centre in Tygervalley

I handed my router in for repairs at the Vodacom repair centre in Tygervalley. It was sent to the H/O and sent back not repaired. After calling to find out why I was given a router that's not repaired. I was then told to bring back the router to the repair centre the same day. I was told the item will be re-booked in for repairs the next day. I havent received any communication from the store since last week Thursday 26/10/2023. This not my first bad experience from the store.