I had an issue with ...

I had an issue with my fibre connection and it took very long to be resolved when it was eventually resolved I logged a downtime for the time I was down and had no connection I did so 3 day's ago I sent a email to tremaine donelle marthinus she said it will take about 24/48 hrs to get response but I phoned today to follow-up only to find out there was never a ticket logged for the down time I have complained regards this and regards my fibre connection issue to vodacom customer care email no response since then vodacom has bad customer service and that very poor for business that's not the way to do business with clients /end users , I would like this matter to be resolved and seeing I waited already past the TAT this need to be a matter of urgency .