RM
Rethabile M

1 reviews | Active since Mar 2020

19 Jul 2024, 08:45

I had a contract ending in July for 2 smartphones

I had a contract ending in July for 2 smartphones. Vodacom advised that i should call in June to cancel if I no longer want the benefits which I did. The lady that helped me promised on the call that the contracts were canceled. I walked into the vodacom shop in Menlyn and the consultant told me that only one of the two numbers is cancelled and I should call vodacom again to cancel the other one. I made a call to vodacom customer care, the man that was helping me tried for more than 30 minutes to sell me something else, although i explained that i am not interested. Ultimately he said he loaded the cancellation. I am not even sure if that has happened. I must call again to find out. I hate how easy they make for you to access credit and so hard to cancel paid up contracts. I will never ever take any contract with vodacom.

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Replies (1)
Vodacom
Vodacom's reply19 Jul 2024, 13:38
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team