i had a complaint but stil not fixed

I have upgraded my contract whereby I get two devices and a extra line. After complaining on this platform they fix the sim swap on the original number but the new line is not active. Try to get help fom Lerato at vodashop but she refuses to speak to me. Marcelle try to help me but Lerato did not want to share any info with him so he could not help me. Lerato is giving Heidelberg Mall vodashop a bad name. Head offce phoned me twice and nothing is happening. Vodacom are goinging to lose clients because of poor sevice and bad atttude at Heidelberg Mall.