1 reviews | Active since Oct 2016

10 Sept 2019, 19:32

I GOT THE WRONG ROUTER

If i get a call from the guy that does twitter complains 1 more time il knw how usless vodacom is he is not usefull at all. I took out a contract on the 28th of last month i bought a Huawei R218h router with 20gb and this is the response i got 'As discussed we have confirmed that the Vodafone branded devices are not manufactured by us. The router in question is equivalent to the Huawei and carries the same warranty. An offer to cancel the contract has been made and we have confirmed that we are not able to exchange the router at a later stage' then suggets i should cancel my contract i dnt want to cancel but nowhere did vodacom mention id be receiving a vodafone router instate of the Huawei router i initially ORDERED i swear am sick n tired of explaining the samething over and over and OVER... I GOT SOMETHING I DID NOT ORDER and thre is no were in the contract were it mentioned rebranding or me getting a vodafone router do you guys even understand were i am coming fron as a customer???? I am super annoyed i swear

0
Replies (4)
Vodacom
Vodacom's reply11 Sept 2019, 07:02
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 

Best regards,

's update16 Sept 2019, 15:51
Reviewer Update
Its been days and i have not heard a word from you guys
Vodacom
Vodacom's reply18 Sept 2019, 11:15
Official
Dear Customer  We are sorry to hear of the circumstances under which your posting has reached us and we do apologize for the inconvenience caused.  Our records indicate that you have already been contacted and provided feedback with regards to your query. Please note that the feedback given remains the same.  Regards,Vodacom Consumer Website Team

Best regards,

's update18 Sept 2019, 11:42
Reviewer Update
so the fact that you guys are false advertising your products you fill it is ok to customers?? i am going to take this to the ombudsmen for false advertising like i mentioned i bought a Huawei router and not a vodafone router i will be contacting the ombudsmen in regards to this.