LN
Lizwi N

1 reviews | Active since Mar 2017

18 Mar 2017, 17:06

I got ****med

<p>I was called by a Vodacom agent, on the 14 March 2017. I know she was a Vodacom agent because she had all my personal details which are related to my latest account at Vodacom. In a nutshell, she told me about router, which would be given to me along with 5G data during the day and 5G at night. I thought it was a good offer and agreed to take it. I received the router, and found out later when I could read it's sms's, that I had only 2.5G to use. I hope all those who will read this message, will be careful enough and not go through my experience. Now I have a 2 year contract, of R199 monthly payments, for data far less than I was promised .</p>

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Replies (2)
Vodacom
Vodacom's reply19 Mar 2017, 07:28
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply22 Mar 2017, 13:41
Official

The reported instance has been reviewed and addressed.

Kindly refer to our recent consultation.

Best regards

Elroy

Best regards,