I got a contract wit...

I got a contract with vodacom 2021 September It started off bad... I app**** online for a contract and was approved in minutes yet waited for a month for the phones which happened to be out of stock but never stated online was delivered In November I changed my banking details and informed them in time yet November and December there wasn't money deducted and should the debit order bounce there's a panelty of R188 I've been calling now numerous times to cancel my insurance on the contract I can't get through as even when I'm transfered they drop the call or cancel it Lastly my simcard hasn't work for the whole month it doesn't read... I just opened my vodacom app to play a game and my airtime that was loaded for 1t February 150R mysteriously just became 71R yet I haven't used my Sim What **************** is this. Deeply disappointed