I go nothing

Item: Vodacom
Rating: 1
Author: Devesh H

Did an transfer of airtime this morning from my number and I get an sms back stating I transferred 2000 instead of 200. Immediately called the call center and they tell me they cant see anything on the systems and "in any event vodacom cant do anything about it" what is this witchcraft? I transferred it from my app and I do it every month? Please can someone contact me to sort this out... what am I going to do with 2000 airtime that's gonna expire?

Helpful (0)

Replies (2)

Vodacom's replyOfficial

02 Sept 2019, 10:30

Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details
Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom's reply02 Sept 2019, 10:30

Official

Best regards,

Vodacom's replyOfficial

25 Sept 2019, 08:16

Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. We have provided you feedback with regards to your query. Regards, Consumer Website Team

Best regards,

Vodacom's reply25 Sept 2019, 08:16

Official

Best regards,

I go nothing

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