I GIVE UP ON VODACOM!

Wow!

Yet again, I have absolutely no fibre coverage and I received no formal communication from Vodacom regarding the issue and/or when the matter should be resolved.

I have been attempting to contact Vodacom directly (which is an entire nightmare of a process on its own) to escalate the issue and stress the severity around why I cannot afford to be offline. The only positive outcome from this exercise was automated response “mailboxes”.

I understand that there will be times where such unplanned events will occur, but keep your clients INFORMED!

I now have to spend my money, to go and work in a restaurant, to ensure that I have internet coverage to be able to do my work.

How is this acceptable? How does Vodacom manage to get away with this every time? What happens to the money that I now have to spend?

I’ve never skipped a payment and I trust Vodacom with my money to ensure that I have internet coverage. Yet, I have to experience this kind of service at least twice or thrice per month.