i give up

so I decided to port to Vodacom on the 06/11/2017. Port went through on the 06/11/2017 up to date I can not do anything with handset! I bought R27 airtime on the 07/11 converted in to data and I browse the internet or receive W/A messages my friend then transferred R29 airtime to me on the 07/11 total balance of airtime was R37 now bear in mind I still cant do anything with this device. I cant even make calls. I have called your call centre several times and its a dead end. No one can help me. I'm at a total dead end. I moved from Cell C due to bad service did I make the wrong choice here? I also now have a R0.00 balance of airtime how is that possible?????