I get 100% better service from Telkom!

Since the beginning of February I have been trying to get assistance with a billing issue that is yet to be resolved. Initially I tried calling the customer service number and couldn't get through to a person, I went through all the voice prompts and before I could speak to a human the calls were dropped. Then I tried their call back system - I'm still waiting for a call back. Next I attempted to use their online chat service and there was never anyone available to chat online. Then I tried to send an email, after I had written the email, I was sent to the self service page and then asked if I still want to send a memo!!! After I sent the memo I got a reply with a reference number - I'm still waiting for a response. Then after about 3 weeks I finally got to speak to a human being - who would NOT send me a itemised bill without sending a fax - if I sent a fax it would take 3 days. Well I don't have a fax machine so I said can I email, she said that would take longer. In sheer desperation I went to a Vodacom store and the shop person phoned Vodacom and said that I would receiving the detailed bill by email in 24 hours. That was last week and I still haven't received anything.