I fell behind with my account during the covid lockdown

Item: Vodacom
Rating: 1
Author: Leonard T

I fell behind with my account during the covid lockdown. I spent my bonus/13th pay to settle my account to make sure all is up to date as arranged with Vodacom. Now, they are penalizing me and state I cannot upgrade nor cancel any accounts. They pushed my cancelation and upgrade dates forward to several months...yet I am paid up and up to date

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Replies (1)

Vodacom's replyOfficial

12 Dec 2022, 15:09

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply12 Dec 2022, 15:09

Official