1 reviews | Active since Jul 2016

02 Oct 2016, 15:25

I feel like a broken record

<p>Hi Team</p> <p> </p> <p>About 6 weeks ago i had an issue with my 072 number where my airtime was not reimbursed as it should have been every month. The guy i spoke to could not help me as he himself could not even access my account. After about a month the guys asked if they could give me one free month without charge for that account as compensation for this. I agreed, but the 1st of Oct came and AGAIN my airtime was not added correctly!!! </p> <p>I am getting sick and tired of this. I have 3 contracts and this is absilute bull****! </p> <p>Please sort this out ASAP or give me a call to explain the situation .</p> <p>PS, please check my other contract account too to see if everyting is fine there. I don't want to type another essay about them.</p> <p> </p> <p>Regards,</p> <p>Dewald Smit</p>

0
Replies (2)
Vodacom
Vodacom's reply03 Oct 2016, 07:35
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

's update12 Oct 2016, 20:14
Reviewer Update

Still nothing done!!

Its been a week and i am still waiting for a reply??