Hellopeter
Share Your Experience
AS(dT
Andreas Simon (Andre) du Toit

1 reviews | Active since Aug 2020

09 Aug 2020, 20:26

I feel I was ****ed

Vodacom activated our Metro fiber ONT AFTER they have received notice of cancelation. On connecting with another supplier, we had to pay R1150,00 for them to release this fiber point. They could not supply me with a prove of payment, only an invoice. I have spend hour, literally, on the phone and no person could help me A person by the name of Kim is supposed to assist us. Info: Message via E-Mail from Vodacom "SR Number SR*** We will contact you to confirm the service request and to discuss any further information required. We will then update you when the status of the service request changes. If you need any assistance, please phone customer care on ***, anytime of the day. Please have your reference number ready."

0
Replies (2)
Vodacom
Vodacom's reply10 Aug 2020, 08:36
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 
AS(dT
Andreas Simon (Andre) du Toit's update11 Aug 2020, 21:08
Reviewer Update
I have had no contact from a Vodacom consultant as stated by them,what I did receive is a SMS with the following message:Vodacom Sales Order SO*** has been changed to Complete status. All Items in Sales Order are processed. NoReply(2-DE6PGBD). This is the message I receive every time with NO feedback at all. I feel that Vodacom is treating me like an Idiot. If not resolve to my satisfaction, I must resort to further action