I feel cheated!!!!

I am very frustrated. I was informed that my account was in arrears on 29 July, and made arrangement to pay with an agent in your team. I was told making arrangements will prevent my line being blocked. So I did.

In the conversation she informed me that if I paid for the past 2 months, May and June, I must call in to inform vodacom so that my status can be updated and then I can cancel the line I wish to terminate. I did but I was told the payment is not reflecting and cannot be helped on the 31 July. The lady I spoke gave me her undertaking that my line won't be locked as the payment will reflect after admin team will process it on that day.

To my shock yesterday, my lines are locked. This was after hours and could not speak to anyone.

Now I get a call and again to my dismay, I am informed my account is in arrears and can't be helped. And the arrangement made does not reflect as per what I paid above.

I just need this extra line cancelled in August. I also need the second line an 066, investigated, cancelled, and refunded for it as I never authorized it.

I am frustrated beyond comprehension. That all your agents are giving contradicting information that is now frustrating a loyal customer for so many years and just because there is a hiccup (ex-husband decided to stop paying without informing me) on my side, I cant get the correct service . All I asked was the promise on not blocking line be kept and arrangement honored.