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Nomhle N
1 reviews | Active since Jul 2015
28 Oct 2024, 14:19
I feel ****** by Vodacom / Apple (iPhone 13).
Vodacom has quoted me R18 200 to fix a phone that is overheating and with the result of overheating the screen cracked. I upgraded to an iPhone 13 in April 2024. In October 2024 the phone started overheating in October 2024. Its not even a year old. Now who has R18200 waiting to fix a phone that is manufacture faulty while paying 800 monthly contract for the devise.
This is ******* as non of this is my fault and im now expected to continue honouring the contract yet Vodacom /Apple are not honouring the client they've had for years.
Unfortunately, I cannot let this go as I have still pay for the phone that is not working.
Helpful (0)
Replies (5)0
Replies (5)
Vodacom's replyOfficial
28 Oct 2024, 15:10 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply28 Oct 2024, 15:10
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Nomhle N's updateReviewer Update
28 Oct 2024, 15:43 Vodacom Consumer Website Team
Thank you for the response.
Please note that I can only be reached on email at ntngwenya8***ahoo.com as I don't have a phone at the moment.
Regards
Nomhle
Thank you for the response.
Please note that I can only be reached on email at ntngwenya8***ahoo.com as I don't have a phone at the moment.
Regards
Nomhle
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Nomhle N's update28 Oct 2024, 15:43
Reviewer Update
Vodacom Consumer Website Team
Thank you for the response.
Please note that I can only be reached on email at ntngwenya8***ahoo.com as I don't have a phone at the moment.
Regards
Nomhle
Thank you for the response.
Please note that I can only be reached on email at ntngwenya8***ahoo.com as I don't have a phone at the moment.
Regards
Nomhle
NN
Nomhle N's updateReviewer Update
29 Oct 2024, 15:36 Vodacom Consumer Website Team
No Vodacom personnel has contacted me and Vodacom Repairs is bringing my pone back to me unfixed. I'm going to take this to the CONSUMER GOODS AND SERVICES OMBUD only because i have the responsibility to pay the Vodacom monthly instalment and i don't want my credit record to be tarnished.
To add salt to the wound i have a credit of R1500 with Vodacom and when i asked for my refund i was advised to leave the credit it will be deducted from my monthly instalment. Vodacom thinks we have money sitting and waiting at their disposal!!!!
Vodacom is not honoring they're client !!!!!!!!!
No Vodacom personnel has contacted me and Vodacom Repairs is bringing my pone back to me unfixed. I'm going to take this to the CONSUMER GOODS AND SERVICES OMBUD only because i have the responsibility to pay the Vodacom monthly instalment and i don't want my credit record to be tarnished.
To add salt to the wound i have a credit of R1500 with Vodacom and when i asked for my refund i was advised to leave the credit it will be deducted from my monthly instalment. Vodacom thinks we have money sitting and waiting at their disposal!!!!
Vodacom is not honoring they're client !!!!!!!!!
NN
Nomhle N's update29 Oct 2024, 15:36
Reviewer Update
Vodacom Consumer Website Team
No Vodacom personnel has contacted me and Vodacom Repairs is bringing my pone back to me unfixed. I'm going to take this to the CONSUMER GOODS AND SERVICES OMBUD only because i have the responsibility to pay the Vodacom monthly instalment and i don't want my credit record to be tarnished.
To add salt to the wound i have a credit of R1500 with Vodacom and when i asked for my refund i was advised to leave the credit it will be deducted from my monthly instalment. Vodacom thinks we have money sitting and waiting at their disposal!!!!
Vodacom is not honoring they're client !!!!!!!!!
No Vodacom personnel has contacted me and Vodacom Repairs is bringing my pone back to me unfixed. I'm going to take this to the CONSUMER GOODS AND SERVICES OMBUD only because i have the responsibility to pay the Vodacom monthly instalment and i don't want my credit record to be tarnished.
To add salt to the wound i have a credit of R1500 with Vodacom and when i asked for my refund i was advised to leave the credit it will be deducted from my monthly instalment. Vodacom thinks we have money sitting and waiting at their disposal!!!!
Vodacom is not honoring they're client !!!!!!!!!
NN
Nomhle N's updateReviewer Update
31 Oct 2024, 14:09Hi Vodacom Consumer Website Team
As stated earlier I currently don't have a phone as it somewhere with Vodacom. I did provide you with my email address i.e., ntngwenya862yahoo.co.
Additionally, I have just noted an sms stating that " Dear Vodacom Customer. Your service ticket with reference number EC-1U2S-2D7XID has been close. Thank you Vodacom". Not sure what does it mean.
As stated earlier I currently don't have a phone as it somewhere with Vodacom. I did provide you with my email address i.e., ntngwenya862yahoo.co.
Additionally, I have just noted an sms stating that " Dear Vodacom Customer. Your service ticket with reference number EC-1U2S-2D7XID has been close. Thank you Vodacom". Not sure what does it mean.
NN
Nomhle N's update31 Oct 2024, 14:09
Reviewer Update
Hi Vodacom Consumer Website Team
As stated earlier I currently don't have a phone as it somewhere with Vodacom. I did provide you with my email address i.e., ntngwenya862yahoo.co.
Additionally, I have just noted an sms stating that " Dear Vodacom Customer. Your service ticket with reference number EC-1U2S-2D7XID has been close. Thank you Vodacom". Not sure what does it mean.
As stated earlier I currently don't have a phone as it somewhere with Vodacom. I did provide you with my email address i.e., ntngwenya862yahoo.co.
Additionally, I have just noted an sms stating that " Dear Vodacom Customer. Your service ticket with reference number EC-1U2S-2D7XID has been close. Thank you Vodacom". Not sure what does it mean.
NN
Nomhle N's updateReviewer Update
08 Nov 2024, 08:57 I URGENTLY NEED MY PHONE PLEASE VODACOM!!!!!!
Im going to loose my job because my boss cannot reach me and when that happens im not going to pay the contract!!
When will my phone be ready?! I am happy to go fetch it in Eastgate!
WHY AM I STILL BEING INVOICED TO HONOR THE CONTRACT YE I HAVE BEEN WITH OUT A PHONE FOR 2 AND A HALF WEEKS.
My phone is back at repairs and im sure im going to quoted instead of fixing the PHONE
Also, for a telecoms company your turn around time in communication is terrible compared to someone like me sitting waiting for you to fix my phone. I make efforts to get some sort of communicates from you guys!!!!!
Im going to loose my job because my boss cannot reach me and when that happens im not going to pay the contract!!
When will my phone be ready?! I am happy to go fetch it in Eastgate!
WHY AM I STILL BEING INVOICED TO HONOR THE CONTRACT YE I HAVE BEEN WITH OUT A PHONE FOR 2 AND A HALF WEEKS.
My phone is back at repairs and im sure im going to quoted instead of fixing the PHONE
Also, for a telecoms company your turn around time in communication is terrible compared to someone like me sitting waiting for you to fix my phone. I make efforts to get some sort of communicates from you guys!!!!!
NN
Nomhle N's update08 Nov 2024, 08:57
Reviewer Update
I URGENTLY NEED MY PHONE PLEASE VODACOM!!!!!!
Im going to loose my job because my boss cannot reach me and when that happens im not going to pay the contract!!
When will my phone be ready?! I am happy to go fetch it in Eastgate!
WHY AM I STILL BEING INVOICED TO HONOR THE CONTRACT YE I HAVE BEEN WITH OUT A PHONE FOR 2 AND A HALF WEEKS.
My phone is back at repairs and im sure im going to quoted instead of fixing the PHONE
Also, for a telecoms company your turn around time in communication is terrible compared to someone like me sitting waiting for you to fix my phone. I make efforts to get some sort of communicates from you guys!!!!!
Im going to loose my job because my boss cannot reach me and when that happens im not going to pay the contract!!
When will my phone be ready?! I am happy to go fetch it in Eastgate!
WHY AM I STILL BEING INVOICED TO HONOR THE CONTRACT YE I HAVE BEEN WITH OUT A PHONE FOR 2 AND A HALF WEEKS.
My phone is back at repairs and im sure im going to quoted instead of fixing the PHONE
Also, for a telecoms company your turn around time in communication is terrible compared to someone like me sitting waiting for you to fix my phone. I make efforts to get some sort of communicates from you guys!!!!!