I echo the previous complainant's word for Vodacom as Vodahell. Well said!

<p> </p> <p>#1. I've been a Vodacom business customer since Nov 2003. I have never spent less that R1 200.00 and now my account exceeds my contract bewteen R500-00 to R1200-00 a month. My average billing is between R2 000-00 to R2400.00 per month. Data just disapears overnight.</p> <p> </p> <p>#2. I'm on a Red Adnvace Classic since Dec 2015. Two phones and one internet Wi-Fi. Main Cell has 1GB data, 700 minutes and unlimited SMS's. secomd Phone on My Choice Top Up and a Wi-Fi.</p> <p> </p> <p>#3. I uograded the My Choice Top Up in Sept 2015. I then Upograded the my Main Cell to a Red Advance on 1st Dec 2015. Accoungt paid and a shortfal of R250-00 or so.</p> <p> </p> <p>#4. A week later a received a call from a Vodacom Call centre agnet and telling me I'm R4 300.00 in arrears and I need to pay immediately. I complained about a overnight 1GB data that was charged at R952.00 for an over bundle rate and they did kindly credit that R952.00 but I refused to pay the balance of R3 300.oo until proof could be given, which never was given in detail.</p> <p> </p> <p>#5. I then received an SMSin January 2016 with an arrears amount of R6 300.00 which also made my Red in anger. I still refused to accept liability and asked for proof. I was DEREGISTERED ON ALL 3 ITEMS AFTER 2 DAYS. MY NUMBERS DID NO LONGER EXIST AND MY WEBSITE BLOCKED. I could not get any itemised billing for proof of account. </p> <p> </p> <p>#6. I spent in total about 6 hours on the phone with Vodacom Collections and tried to talk to someone at legal. All they do is put you on a automatic computer generated call WHICH HITS A DEADEND. </p> <p>( A total of 2 working days of which 2 hours on the phone to Vodahell one day continious with no luck, and not mentioning the other calls and the 4 or 5 times between Estagate Vodashop and Greenstone Vodacom Customer care). </p> <p> </p> <p>#7. A week later I received an email account and threat that I have breached the business contract and I owe Vodacom R32 000-00 immediately. Another week past and another accoiunt of R36 000-00 with a threat and another week later another account for R42 000-00 with a threat that they will take immediate legal action if I don't pay. i still could not talk to any "LIVING PERSON" at a legal division. </p> <p> </p> <p>#8. I called Vodaworld direct and asaked to speak to the CEO as I have had enough! I was kept on hold for 12 minutes and then suddenly asked to hold an again for another 14 minutes and when she did the same after 26 minuts I had to shout to talk to me. She said the CEO is too busy and will put me through to the supervisor which she did. I asked the supervisor to transfer me to the Legal Dept wher i can speak to a LIVING PERSON. She promised she will by-pass the computer system, i held on for a few minutes and the again it asked me to enter my ID no as before and it just repeats that it does not regocnise mt ID Number and cancels the call again. FRUSTRATION AS NO ONE KNOWS!! </p> <p> </p> <p>#9. I then went back to Eastegate and was helped by a kind Indian employee. He gave a an email and a Dispute number where to lodge a legal complaint. WHY DID THEY NOT DO THAT IN THE BEGINING. This was about a month later. I wrote an email and threatened to complain on HELLO PETER , which i did not until now. I then was suddenly copied in on emails travelling between the legal divison and accounts et.c i then got a call in Early April 2016, all numbers still deregistered and loosing on naveregae R15 000-00 pm on incoming clients calls for business. I was then using a Telkom Mobile PAY-AS-You -Go for so cheap, it was a pleasure.</p> <p> </p> <p>#10. An African Legal representative from Vodacom called me in a calm controled friendly voice and said they are looking at the dispute. I offered to pay R2 000,00 to keep my business name clean. I even offered to pay the r6 300.00 off over 3 months whilst waiting to the dispute to be resolved without being re-connected. </p> <p> </p> <p>#11. By the end of the 1st week in may 2016 i called the same legal representative on his direct line and he suddenlt said: DON'T PAY , IT WAS VODACOMS ERROR"! YOU ARE IN CREDIT!</p> <p>HOW DO YOU THINK I FELT AT THAT MOMENT?!</p> <p> My Clients already thought I have closed shop after 24 year as a broker and friends asking funny questions: Why can’t we get hold of you on your cell and all those embarrassing questions.</p> <p> </p> <p>#12. I asked the legal representative:</p> <p> Tell me what have you discovered with my account?</p> <p>He said that it was a systems error as the system cancelled my 2nd phone upgrade contract internally and billed the full outstanding Cell Phone account in one month’s bill.</p> <p> NOW I WAS THREATENED WITH LEAGAL ACTION By VODACOM AND ALL MY NUMBERS HAD BEEN DEREGISTERED FOR 4 MONTHS ALREADY. THIS IS HUGELY UNFAIR.</p> <p>I HAD TO SIGN A DISCLAIMER THAT I WON’T GO LEGAL SO TO BE REACTIVATED AGAIN.</p> <p> </p> <p>#13. Today I numeroius calls to talk to an agent about DATA, I realised the same service. You get transferred to the same automated call line and eventually a ladies pre-recorded voice comes on saying: “The number you dialled does not exist” ???? And that after you select your options. COME ON VODACOM, YOU ARE FALSLY ADVERTISING YOUR 1ST WORLD SERVICE OFFEREINGS. WE ARE YOUR CLIENTS THAT PAYS YOUR RENT, SALARIES AND BONUSES. WHY DO YOU GIVE US THE RAW END OF THE STICK. We are totally controlled.</p> <p> </p> <p>#14. Did you know that when you are out of dada bundle with your contract and you want to re-purchase you first need to pay your little bit over over-spill that you exceeded on your data before you should buy additional data bundles e,g, 1GB for R149.00? Yes that is so. If you buy new additional Data bundle even if you owe R50.00 then your new bundle will not be registered and Vodacom will still charge you Out OF BUNDLR RATES at R952.00 for 1 GB of Data. BEWARE. THEY DID NOT INFORM US PROPERLY.</p> <p> </p> <p>Irate Client. I gave then 0 scores for client service as my issue was not resolved today after 4 attempts and they make as if you don’t know what you are doing.</p>