PW
Pieter W

1 reviews | Active since Feb 2011

30 Aug 2018, 13:08

I don't want to upgrade!

Please stop sending my data to your 3rd party telemarketing vendors. I know how much data I use. I know I am due for an upgrade, but regardless of the amount of times I tell your vendors (and therefore in essence, YOU) that I am not in the market to upgrade now, that when I choose to upgrade, my preferred engagement method will be to walk into a branch myself and do it. I have even registered on the Direct Marketing Association of South Africa National Opt Out database, yet you call me.

So, here is an agreement we can make. When I am ready to upgrade, I will (by going to a branch). However, if I get another phone call from a 3rd party vendor calling on behalf of Vodacom, I will politely tell him or her I am not interested, end the conversation, go to my nearest MTN and upgrade!

Cheers, P

0
Replies (2)
Vodacom
Vodacom's reply30 Aug 2018, 13:24
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom
Vodacom's reply30 Aug 2018, 13:52
Official

Good Day

Kindly note that your enquiry has now been completed.

Regards

Vodacom Consumer Website Team