I don't want to deal with Tobi...I want to speak to a HUMAN!

I try to contact the customer services number, message says "an sms has been sent to talk to Tobi" and the call ends. Tobi doesn't have the options i need and can't get through to anyone!! There is NO HUMAN you can speak to!! I'm wasting so much time just to speak to a human! I don't want to choose an option with tobi!! This is ridiculous...terrible service!! I have an account with MTN and when selecting to talk to an agent...guess what...I speak to an agent!! At this moment I am so frustrated with their service I'd cancel and move to MTN!