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TM
Thandiwe M

1 reviews | Active since Jan 2016

12 Dec 2017, 18:10

I dont understand how you guys work

Good Day,

I app**** for a cellphone contract today which was approved. As I was not sure about where the device should be delivered, I asked to halt the deal until I could confirm my delivery address. I tried contacting the online chat service, and was notified that the agent assisting had left, which is fine. I asked the current agent to assist me with the finalizing things and she said she couldn't as this was handled by another agent. So what I wanna know is if the agent (Charmaine) does not pitch for work for whatever reason, does that mean I still wont get any help? It makes no sense at all!!!

You guys constantly hound us with your irritating calls for deals, and the minute one decides to oblige, this happens...

Please get your sorted.

0
Replies (3)
Vodacom
Vodacom's reply13 Dec 2017, 07:12
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply21 Dec 2017, 14:14
Official

Dear Thandiwe,

Thank you for taking my call.

As discussed, your query has been addressed and resolved.

I do apologise for the inconvenience caused.

Regards,

UW

TM
Thandiwe M's update28 Dec 2017, 15:04
Reviewer Update
Its been two weeks since the phone application was approved and delivery confirmed by Vodacom yet the device has not been delivered to me. I was provided with a tracking number by a customer service agent (Charmaine) which is not recognized on the ram website. I contacted customer service last week and I was notified that there was an error in my application but it has since been resolved and I should receive my phone on Wednesday (yesterday). I didn't get the phone, contacted customer service again and it seems the said error was not resolved and I was promised a follow up phone call by Charmaine which never happened. I dont have a phone, and I dont know when if ever it will be delivered. I note the following: 1. Your website advertises next day delivery, which is very false advertising, might be best to remove 2. With the time I have spent waiting for my phone to be delivered I could have gotten the same device from any of your competitors, you could have simply informed me and I would have long looked at my other options. 3. The level of incompetence shown has been outstanding, especially from the customer service agent (Charmaine). Nobody seems to know what is going on or know how to do their jobs. If I am not going get the phone, have the courtesy to inform me so I may go shop elsewhere. I shouldn't have to experience such appalling service from you...