mM
mzikat M

1 reviews | Active since Jul 2017

09 Jun 2021, 00:11

I don't recommend vodacom online , due to staff incompetence

I don't recommend you open a contract with vodacom, especially using their online services. I had been trying to upgrade a contract, after the 1st constultant learnt they don't have the specific items in looking for on stock. She promised to look for something similar and give me a call back immediately. I called a week later only to learn she canceled my online order. The 2nd consultant referred this matter to th 1st consultant to give me a call and reopen my application. After few days without receiving a call, i called vodacom for the 2nd time to enquiry, gentleman named Malcolm(3rd consultant) promised to refer back this matter to Lisa(1st consultant). Still no call after 7days. And i guess i have to wait 4 months until i put my business with them to the bin

0
Replies (1)
Vodacom
Vodacom's reply09 Jun 2021, 08:22
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team