I don't know why I need to complain every time when dealing with Vodacom

I don't know why I need to complain every time when I deal with Vodacom I would like to express my disappoint with the level of service I received from Yolanda Duma today, she is rude and has no people skills. She refused to help me and I ended up dropping the call and calling again. A very helpful gentleman answered and helped me. Please listen to the calls and provide me with more info on the actions taken to address this, I had to make two calls when my matter could have been sorted on one call.