cB
carol B
1 reviews | Active since Oct 2010
28 May 2019, 09:06
I don’t have a contract with Vodacom
Hi
I don’t understand anymore how is that Vodacom gives out contracts without proper documentation. No proof of residence or ID copy attached to a profile I recently found out that I have with Vodacom.
I’ve never had a contract with Vodacom and yet my account was debuted twice with different amounts. I’m told I open this contract at Menlyn I live nowhere near Pretoria I didn’t sign up for no contract.
Plead cancel this contract I don’t have a contract with you. My hard earned money taken just like that. Show me the contract that I signed???
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Replies (2)
Vodacom's replyOfficial
28 May 2019, 12:42 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply28 May 2019, 12:42
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
28 May 2019, 13:05Dear Carol,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have sent you an email with the info we require in order to escalate the matter. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have sent you an email with the info we require in order to escalate the matter. Regards Consumer Website Team(SA)
Vodacom's reply28 May 2019, 13:05
Official
Dear Carol,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have sent you an email with the info we require in order to escalate the matter. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have sent you an email with the info we require in order to escalate the matter. Regards Consumer Website Team(SA)