I don't know what to do anymore

Last year i faced a financial situation and so i fell behind with my payments. Towards December i contacted Vodacom and i was not informed by the consultant helping me that there are other fees that i needed to pay. <br> <br> They even debited my account in January ( for what i dont know) <br> <br> I then called Vodacom and they told me i need to get to a vodashop to sort out my sim card. Now out of the blue someone called me today. And when i asked if i can do that at month end and the call ended. Can someone help me. I am willing to go to a vodashop on the 31st March 2015. If i can please get a full break down of what will be required of me. And also if i can be informed on whether i can fill out the forms at the moment and only go and get my sim cards at month end. <br> <br> Please assist. I Have called the contact center so many times and ive been on hold for a long time. <br> <br> Please help. Thanks. Im out and about between provinces for work at the moment and ill be back on the 30th.