I don't feel I should be begging or have to go on to sites liek this to get decent customer service

<p>I logged a complaint a few weeks ago and Vodacom hs still not contqacted me to try and resolve my issue.</p> <p> </p> <p>I have a second contract which data and airtime is disapearing off of and to make a long story short I have gotten no where with Vodacom. I am not sure if data is disapearing deliveratly or if they just don't know how to fix or just give me a reason for it</p>