RC
Riaan C

1 reviews | Active since Jul 2011

10 Feb 2020, 17:12

I do not recommend Vodacom fibre

My Vodacom fibre has been down since Saturday.

Phoned Vodacom Fibre Support: 12.47PM on Saturday call duration 16 minutes 15.01PM on Saturday 3 minutes- front line support had to escalate the query to the back office whom apparently is only available again Monday morning. 08.47AM Sunday 4 minutes 15.56PM Sunday 18 minutes Today 13.08PM 6 minutes. front line can call the back office technician and they are in another building so they can only send a mail. Today 16.05PM 17 minutes Asked to speak to a manager. After 17 minutes I was transferred to a survey. Today 16.35PM 11 minutes. Only one manager available and he is on a call, but he will call me back. It is now 17.08PM and the manager still hasn't returned my call.

Absolutely worst service ever.

0
Replies (1)
Vodacom
Vodacom's reply11 Feb 2020, 07:23
Official
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team