1 reviews | Active since Jul 2011
I do not recommend Vodacom fibre
My Vodacom fibre has been down since Saturday.
Phoned Vodacom Fibre Support: 12.47PM on Saturday call duration 16 minutes 15.01PM on Saturday 3 minutes- front line support had to escalate the query to the back office whom apparently is only available again Monday morning. 08.47AM Sunday 4 minutes 15.56PM Sunday 18 minutes Today 13.08PM 6 minutes. front line can call the back office technician and they are in another building so they can only send a mail. Today 16.05PM 17 minutes Asked to speak to a manager. After 17 minutes I was transferred to a survey. Today 16.35PM 11 minutes. Only one manager available and he is on a call, but he will call me back. It is now 17.08PM and the manager still hasn't returned my call.
Absolutely worst service ever.
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
