TT
Thembi T
1 reviews | Active since Jan 2014
19 Feb 2021, 08:41
I DO NOT OWE VODACOM
I was trying to apply for a credit card and I got rejected because vodacom says i have not being paying my contract for 6 months, I do not have any contract with you. Please sort this out honestly this is unacceptable. you are going to get away with it as usual and i will suffer the ripple effects of your actions.
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Replies (2)
Vodacom's replyOfficial
19 Feb 2021, 11:11Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply19 Feb 2021, 11:11
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
24 Feb 2021, 08:07Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our legal team for further assistance. Based on the feedback provided, our team submitted a request to update your ITC profile, this may take 7 – 14 days to be updated. Our team sent feedback via email as well.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our legal team for further assistance. Based on the feedback provided, our team submitted a request to update your ITC profile, this may take 7 – 14 days to be updated. Our team sent feedback via email as well.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Vodacom's reply24 Feb 2021, 08:07
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our legal team for further assistance. Based on the feedback provided, our team submitted a request to update your ITC profile, this may take 7 – 14 days to be updated. Our team sent feedback via email as well.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our legal team for further assistance. Based on the feedback provided, our team submitted a request to update your ITC profile, this may take 7 – 14 days to be updated. Our team sent feedback via email as well.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team