I Do Not know what to do anymore

Item: Vodacom
Rating: 1
Author: cindy M

I settled my account with vodacom on the 21st of November. I was told that I will get my paid up letter with 24 hours . I waited until today the 24th and nothing was emailed to me . I then called to only to learn that nothing was sent to whoever that needs to draft the letter . They say we must pay our acc and when we need a small thing like a letter , we must wait the whole year .

Helpful (0)

Replies (2)

Vodacom's replyOfficial

25 Nov 2022, 07:54

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply25 Nov 2022, 07:54

Official

cindy M's updateReviewer Update

25 Nov 2022, 10:58

I am disappointed by the level of service that I am getting from you . I called again today and ofcos same old **** just a different day . I just spoke to a lady now who was clearly not interested, she spoke to me like I know nothing abt anything honestly can you just stop playing around and give me my paid up
letter she has the gut to tell me that I should listen if I need to be assisted wow

cindy M's update25 Nov 2022, 10:58

Reviewer Update