I DO NOT HAVE A CONTRACT BUT I AM BEING CHARGED OVER R1900 PER MONTH and being threatened with collection.

My VIP RED contract expired in November 2019. It was fixed at R1299 per month. I called to find out what new contract options I had and was told that my actual contract expiry was in 2021. After back and forth communication, Vodacom stated that their system was wrong and that my contract was actually expiring in November 2019. They said that they have opened an enquiry and would get back to me. In the meantime, they would just charge me for usage. This was in November 2019. It is now February 2020 and I have been dealt with Nthabiseng (personally) at Vodaworld, Rakesh on the telephone and Monate, a supervisor on the phone. All three of these people have promised to get back to me and STILL no-one has made contact with me. Instead, I am being charged over R1900 per month for a service that I dont know and have NEVER signed up for. I DO NOT have a contract with Vodacom at the moment. THIS IS BEYOND RIDICULOUS and I am getting collection calls daily.