KT
Kevin T

1 reviews | Active since Sept 2014

09 Mar 2016, 16:48

I dispute all waspa charges

My phone was ****** yesterday so I locked my line and today I went to a vodashop for a sim swop. I was horribly surprised when the consultant told me that my bill is currently sitting at R3000. When I asked why it is so high I was told that there were content services that were deducting R50 per day since the 27th Jan. I was advised to contact Waspa via email to dispute this. I am not prepared to email these people and demand that I be given a contact number for Waspa. I also know for sure that I never subscribed to anything on the 27th Jan as that was the day of my fathers funeral. What did i apparently subscribe to and if this was true then why have I never received a SMS or link regarding this subscription. I would appreciate your prompt resolution to this money making nonsense and if u should check all my previous bills you will see that my monthly bills never exceed R1500 so Vodacom should have systems in place that inform their customers of any unusually high charges. I am definitely going to port both my contracts to Cell C immediately if a satisfactory solution is not provided. Please contact me on my cell number urgently

0
Replies (1)
Vodacom
Vodacom's reply10 Mar 2016, 08:48
Official
Hello kevinvt,

Thank you making us aware of your complaint

Please note that a consultant will make contact with you in due course to assist with your query.

Regards

Consumer Website Team