I did not receive my statement for my account

I normally receive my monthly bill via email from Vodacom first days of the month, latest around the 3rd of each month, but this month of Feb 2016, nothing . I would like to know how much amount will go through my account on the debit order agreed. January bill I had to pay cash at Vodacom counter rather than the debit order, as it did not went through at all. I would like to know al the details around my two lines with Vodacom and the debit order to be sorted out ASAP as per the agreed date. I do not want this to be a stumbling block on my upgrade for my other line, as I want to upgrade now in Feb on the other line. I will appreciate if someone from Accounts or any Division dealing with these kinds of issues to assist ASAP then as it is one week left to the debit order date.