nK
neo K

1 reviews | Active since May 2017

23 May 2017, 15:51

I did not receive contrsct phone airtime for April

<p>Vodacom did not give me contract phone airtime for April 2017. I had to buy my own airtime, i logged the call with customer care and it took them 6 week to respond, to tell me that the call was rersolved and that i should check my balance and still no airtime.</p> <p>I pay for the contract, it is not an incentive, i find this deeming and insulting. this is junk service and i will never accept it.</p> <p> </p> <p>reference number 1- ********** ********** </p>

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Replies (1)
Vodacom
Vodacom's reply23 May 2017, 16:02
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team