DM
Dietor M

1 reviews | Active since Sept 2015

12 Nov 2015, 15:33

I Demand to have my number back.

I was ****** on Friday 6 November 2015 and my phone was ****** as well, along with it my vodacom number. I went to Vodashop at Wonderpark, as I had failed to answer correctly the security question so that I can do my sim swap at the call centre., handed in my affidavit and ID copy so then i was told to wait 24 hours I waited still nothing. When I went there again on Wednesday they told me the sim card I was doing the sim swap on was unrecognised by vodacom when I paid 20 to get the sim from them. They told me to wait another 12 and it would be resolved I waited and today is day 6 without my numbers I am sick and tired of fighting to get my own number so thatbmy life can get back to normal. Why should I struggled to get MY OWN NUMBER!! Ive ran through police stations making affidavits for people who make me paybfor a sim card that they don't even recognise and while my life is on hold. No! I demand that you do what needs to be done, I waisted too much time and money to get what you wanted from me. This is terrible service. I even have to keep calling you to get updates on progress whereas you guys are at fault. Nxa!

0
Replies (1)
Vodacom
Vodacom's reply12 Nov 2015, 15:54
Official
Hello Dietor,


Thank you for making us aware of your complaint

Please note that a consultant will make contact with you in due course to assist with your query.

Regards

Consumer Website Team