I

THE CEO-SHAMEE JOOSUB VODACOM 193 A KLOPPER STREET RUSTENBURG 0030 24/04/24 COMPLAINT ABOUT USAGE AND RENEWAL OF CONTRACT-NO.*** The above matter refers. In January 2024 I retired as a Magistrate and I deemed it fit to call your company and notified them that I am currently unemployed and will not be in a position to pay for any extra things. In the circumstance I was referring to the number I am currently using, which is ***. The Vodacom official who attended whom I spoke surprisingly referred to the number I am complaining about. Whereas I on the other hand thought she was referring to the number I am currently using, ***, that I sing for almost 20 year (plus minus). Included in my other contract was *** used by child plus 3G modem. Further the monthly payment of my account was R1500.00. When I went to get my statement for March 2024, I discovered that the payment had increased to R1855.28 and there were eleven Top up Data bundles on 30 March 2024 without prior notification or discussion. I do not understand all these. The charges and statement do not make sense to me. My son was ****** on the 5/04/2024 and it was reported at the Vodacom store in Greystone and the monthly air time was also stopped. I then received a message a on my cell phone introducing me to Vodacom loan. That was not necessary because I never said I need your loan. On the 19/04/2024 as I was enquiring all this nonsense, a voice note was extracted from the conversation I had with the official I spoke to initially. Later in the afternoon I got a strange caller who indicated that she is not working for Vodacom Whom I questioned where she got my particulars. She said she was sent by her senior to assist in cancelling the number am complaining about. She said she was ordered by her senior whom she was reluctant to tell me who it was. This is indicative of tricks of an inside job, how she got that I have a problem. Further to my amazement she called from Durban.