I couldn't make this up !!!!!!!!

This is in connection with a ********** handset\contract that was acquired using my Vodacom account details.

This was brought to your attention way back in March but until now is still unresolved !! The service has been so bad, I couldn't make this up !!

As you can see below I provide a thorough breakdown of the events thus far. From what I can tell I’ve done everything possible to try and get you aware of the issue and to resolve this before money is ****** when debited from my account. So far just being able to get an adequate response from your company has been virtually impossible. I understand that cyber crime does exist but the issue here is that either Vodacom does not care about it or your systems aren’t adequate to manage it when it’s brought to your attention. I would like, not only to resolve this asap before any debit order goes off and money is ****** but also an explanation as to why and how this can happen and lastly why your company has been so poor in handling this situation. I think I’m owed at least that seeing as I have been a loyal customer of Vodacom since my very first cell phone many years back. Thanking You. (Niel Francois Roux - Cell 08******xx Breakdown of events thus far: 23 March 2021 – Vodacom SMS I get a tracking order – I press to 2 to cancel order (as per options) 25 March 2021 - - I rep**** via email to the *** that I was not the one that placed that order and to highlight the fact that it was **********. Below – email sent on 25 march From: Francois <***> Date: Thursday, 25 March 2021 at 11:08 AM To: <***> Subject: <no subject> Good Day I received an sms on 23rd March 2021 saying that Vodacom has received my order K*** and that it will be despatched soon. Today, 25th March 2021 I received another sms stating that you couriers have received and dispatched my order K*** Please note that I’ve no knowledge of ordering anything from Vodacom! Mr F Roux account no. QC151128-3 \cellur number 278******xx 1 April 2021 – I receive a Vodacom SMS stating my delivery was unsuccessful 1 April 2021 – I immediately respond to ask why this as gone through and why I have had no response to my first query ?? Please note below that I include both email addresses of the relevant Vodacom departments supposed to be dealing with this query. rom: Francois To: *** Cc: *** Sent: Thursday, April 1, 2021 10:12:42 AM GMT+02:00 Subject: FW: Good Day Please note I received an automated message from you (Your reference number is EC-16EX-2U7GHN.) but as yet no reply as to my Query below. Today I received an sms stating that my delivery was unsuccessful. I need to understand what this is and why it’s been ordered when I had nothing to do with it. Kind Regards Francois 15 April 2021 – I receive Vodacom SMS confirming an order made by me. – K*** – I immediately rep**** via email to the *** that I was not the one that placed that order and to highlight the fact that it was **********. 16 April 2021 – I receive SMS from courier company informing me they received my order and to expect delivery. Between 16 April and 10 May I receive a call from someone saying they calling from Vodacom ***** and confirm that there is a flag on my account and that no one can order without lifting the flag first. I agree to this. I don’t receive any other feedback regarding this matter so on the 10 May 2021 I go into my nearest Vodacom store .. 10 May 2021 – I go into my local Vodacom store (Gardens Centre Cape Town) and the manager logs a complaint on customer service on my behalf. Ref. *** 16 May 2021 – I receive an SMS from Vodacom asking me to rate Lesley Deanes service (??) don’t know who that is and have not had any contact with Vodacom whatsoever since my store visit. I’m away and forget about this for a few days as in my head It must have been resolved at this point as I’ve had not feedback from Vodacom. I go into my Vodacom app and realise to my horror that this ********** cell\contract is still much alive and the amount of R1900+ will be debited off my account EOM. 24 May 2021 – I contact the customer services number, explain the situation and I’m told that my query was closed because I didn’t follow procedure as directed, by sending affidavit, bank details and ID to Vodacom *****. I explain that NO ONE has told me to do this and that I know don’t trust the system and want to speak to her manager. I get a call back from the customer service manager\team leader and I explain the story again! We agree that I would be happier speaking to someone directly in the Vodacom ***** dept. who can take responsibility for receiving and processing my details and requested documents. Lets just say we couldn’t get this right, two attempts at trying to put me through, failed and cost me 20 minutes of my life. I then made numerous attempts to call directly to the ***** dept. but was cut off every time. 24 May 2021 – I recall Gardens Vodacom to see if I can get any assistance from the manager. She unfortunately couldn’t help. 25 May 2021 – sending this email and documents ***