I continued being charged for ********** upgrade

At the beginning of February I went to Vodacom at Rosebank Mall to complain about an unauthorised amount going off my monthly debit order. It turned out that a ********** upgrade was done on my account.<br> <br> 1. Vodacom authorised the upgrade without verifying that the bona fide account holder was requesting the upgrade.<br> 2. Then Vodacom wanted to inconvenience me for their mistake by insisting I go to a police station and sign an affidavit that I did not request the upgrade.<br> 3. In addition to going into the shop, I logged an email query on 12 Feb. I received an email reply only 5 days later.<br> 4. On 18 Feb I was given a ref no. and told someone would contact me within 48hrs. No-one did.<br> 5. Finally on 26 Mar I sent another email. No response.<br> 6. On 29 Mar I sent another email asking for confirmation that my call was being attended to. I received a reply that I could expect a response within 48hrs. I received nothing.<br> 7. So on 31 Mar I sent another email. I was assured that someone would contact me within 48hrs. Another broken promise.<br> 8. I emailed again on 2 Apr, and received the same empty assurance.<br> 9. On 9 Apr I sent yet another email and then realised what's the point?