I can’t use the Vodacom Fibre I pay for monthly.

I have a fibre contract with Vodacom, on the 25th of May 2021 I contacted them with a request that I had to move urgently from Centurion to Pretoria, and needed help with the relocation process in terms of the fibre. I was told to fill in a form which I did and sent back on the 27th of May, and also received communication from Vodacom that they received the form and my application was underway. The consultant I also talked to on the phone said they would have installed the fibre in my new place in less than 30 days. Month end the full debit order amount was deducted from my account even though we didn’t have any access to wifi. We received no communication from Vodacom until I called them everyday from the 20th of June, everytime I would call the consultant would tell me that they were waiting on a response on how far my application was and they would call me back, Which they never did at all. Everyday I was told by a new consultant they would come back to me with an update but they never did. When we called again on the 24th of June the consultant by the name of Nkosana Mbisi, emailed me the relocation form again, which I had filled in and sent back on the 27th of May. He also asked for proof of address and my ID number, which I sent. Nkosana to this day never got back to me with an update on my application, or even acknowledged received the documents even though I emailed him again and asked for a confirmation. I then called Vodacom again after this, and talked to Cindy who also promised to get back to me again with an update, she also hasn’t email me or called back, the same thing we had to deal with every month with every consultant. My children are struggling with data as they have online classes and assignments to do and I also work from home most times, I spend R150 every day on data for this, plus the airtime I use everyday talking to a Vodacom consultant for more than 20 minutes who have been no help to me at all. In 2 days it will be month end and the full debit order will be deducted from my account, while It would be 2 months without me having access to the fibre I pay so much for.