I CANT TAKE VODACOM ANOTHER WEEK!

I already wrote an earlier review on this point. I am not going to repeat myself. In short, after a year and a half, a simple mistake by Vodacom has not been resolved. I have had to speak to at least twenty different people, and three times they solved the problem, only for it to reappear because they did not follow through to the end. Here I sit having wasted days of my life and energy on what could be a simple thing if I could speak to the same person twice, if I could even email a person who always dealt with my account, and I am a RED VIP client, the highest level of service supposedly offered. Today, after communicating with someone that promised to handle things, and complaining to her that it wasn't handled after a couple weeks again, I have received two calls from call centre people who cannot adress the issue despite clearly stating in my mails I do not want my time further wasted by talking to people who do not understand the path we have travelled. I won't explain this again to anyone, even Hello Peter. I'm exhausted. Maybe all cellphone companies are this useless. I don't know but I'm about to find out. Maybe I can learn to live without a phone, because this is torture. And the response here will be - "Your complaint has been escalated to a customer service representative who will address you in due time. We request your patience." Or something like that. Watch.