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londie-mlambo londie-mlambo

1 reviews | Active since Jun 2016

14 Jun 2016, 12:42

I cant reserve the funds from my bank

<p>I posted a review about my experience today and I got a response from Lesley Abels and he said he was going to clear the R548 or give me allowances. I chose to get my money back . And he advised me to reverse the funds from my end. But i cant cz Vodacom smartly did a debit transfer which is irreversible by banks. I called 111 to ask thrm for the reversal , and they want to explain starting from March again. Can someone please help me. I am furiated i cant be asked to deal with this nomore. Please do the reversal on your end. And leave notes on my account cz there is no uniformity i hate 111 number been calling it since March and that got me nowhere. I refuse to call that number, i almost know what they will say before they even say it. Im sooooo frustrated.</p>

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Replies (2)
Vodacom
Vodacom's reply14 Jun 2016, 14:29
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply15 Jun 2016, 06:49
Official

Good day

I called you but the call was unanswered. Please note that the refund has been processed and will reflect in your bank account within the next 5 working days.

Kind regards

Lesley Abels