IJ
Ivan J
1 reviews | Active since May 2015
03 Apr 2024, 10:30
I can't complain enough about Vodacom.
Customer care is terrible: I`m currently sitting here for over a half a hour waiting to speak to someone. They send you from one person to the other with no resolution. They are *******: I was charged a unknown amount, with no authorization and no invoice. Service: Their cell tower signal is bad in my area and the tower turns off during loadshedding. With full bars and line of sight of the tower I only get between 0.12mbps to 4mbps. When trying to cancel a sim-only contract they try to sell you a story of a 75% penalty of the remaining contract value, although their terms and conditions changed on 1 October 2022.
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Replies (1)Vodacom's replyOfficial
03 Apr 2024, 12:05 Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply03 Apr 2024, 12:05
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
