IJ
Ivan J

1 reviews | Active since May 2015

03 Apr 2024, 10:30

I can't complain enough about Vodacom.

Customer care is terrible: I`m currently sitting here for over a half a hour waiting to speak to someone. They send you from one person to the other with no resolution. They are *******: I was charged a unknown amount, with no authorization and no invoice. Service: Their cell tower signal is bad in my area and the tower turns off during loadshedding. With full bars and line of sight of the tower I only get between 0.12mbps to 4mbps. When trying to cancel a sim-only contract they try to sell you a story of a 75% penalty of the remaining contract value, although their terms and conditions changed on 1 October 2022.

0
Replies (1)
Vodacom
Vodacom's reply03 Apr 2024, 12:05
Official
 Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team