TC
Tam C

1 reviews | Active since Oct 2020

03 Nov 2020, 08:45

I CANT BUY FOOD BECAUSE VODACOM TOOK ALL MY MONEY

YOU CHARGED ME AGAIN FOR FIBER, ARE YOU JOKING. I HAVE NOT BEEN PAID YET AND YOU TOOK ALL MY MONEY OUT OF MY ACCOUNT. HOW DO I FEED MY FAMILY WITH A BALANCE OF R0 BECAUSE I KEEP GETTING CHARGED FOR SOMETHING I CANCELLED BECAUSE I COULD NO LONGER AFFORD THE SERVICE DUE TO TRYING TIMES. YOU OWE ME R 1800, HOW CAN YOU DO THIS IN SUCH A HARD TIME FOR PEOPLE. NO ONE HAS CONTACTED ME TO EXPLAIN OR GIVE ME FEEDBACK ON MY ACCOUNT. I HAVE PHONED AND LOG TICKETS IN YOUR CALL CENTER 10 TIMES A WEEK BEGGING FOR FEEDBACK FOR 4 MONTHS AND STILL THIS ISSUE HAS NOT BEEN RESOLVED. DO I NEED TO HEAD TO YOUR CENTURY CITY HEAD OFFICE AND THROW A FIT IN FRONT OF EVERYONE TO GET HELP!!!!!!!!!!!!!!! HOW DO I REPORT SUCH DISGUSTING BEHAVIOUR. YOU SHOULD BE ASHAMED OF TAKING ADVANTAGE OF PEOPLE IN SUCH A HARD TIME FOR MOST.

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Replies (1)
Vodacom
Vodacom's reply03 Nov 2020, 09:10
Official
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team