MM
Mankopane M

1 reviews | Active since Nov 2015

11 Nov 2015, 16:35

I Cant Be Able To Receive Calls

Hi there,<br> <br> Please take note that I registered several complaints through your Call Agents and reported this matter at one of your outlet at Centurion Mall but to date there is forthcoming to resolve my problem. <br> <br> I am unable to receive calls but I can be able to make calls with my cell phone, I was told by your Call Centre Agent that they have registered my complain with the technician and they are currently busy with it, which will be resolved in one or two hours. A day after I reported a complain I still don't have connection, following which I made a follow up then I was told by another agent that this matter is not registered as yet with the technician which she recently registered it with the ref no: S39MJ2D#DCZBB. It should also be noted that this matter was also reported to your outlet in Centurion Mall, they also give me the impression that they will refer it this matter to the technician but hence they haven't done so. <br> <br> For above mentioned reasons, I have suffered financially loss as results of your actions which dedicate that I should consider cancelling my contract with you. Since I cant be able to service my debts for this months.

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Replies (1)
Vodacom
Vodacom's reply12 Nov 2015, 10:35
Official
Hello mankopaneMP,

Thank you for the posting.

The matter will be escalated and a consultant will be in contact to assist with resolution.

Kind regards

Vodacom Consumer Website Team