I cannot get an explanation for my Billing

Please refer to my prevois review of your service that I posted on the 9th of May 2023 below

Vodacom Fibre Service is less that useless I did not think it was possible to experience worse service from Vodacom since my initial installation problems but they seem to be even worse with relocation just to be clear I did not move to a different town or even a different part of town I am still in the same estate and I have waited for 21 since my initial attempt at ordering just to get a callback. I originally tried to schedule a relocation on the 17th of April to my new unit but the guy on the line informed me that since it only takes a week I should make the order on the 24th then the technician can install it a few days after we are done moving. When I called to place my order on the 24th the agent who answered told me it takes 21 working days for a relocation I was confused but placed my order on the 24th in order to upgrade my line speed. I called again on the 28th just to get a better understanding of how it takes 28 days when the place I'm moving to already has the fiber line I just need a new fiber box but accepted that that is just how it is. I called again on the 5th of May to enquire about the fact that I still did not receive an update or an order number. I was informed that my order was never placed or it was marked as completed I was also informed by this agent that a relocation usually only a week and max 2 weeks so is it 21 days or a week? A new order was placed and I was told I would receive a call back on Monday the 8th of May but never did so I called again this agent informed me that a new order was placed but I still need to schedule it and that I will receive a callback today but at the time of writing 4 pm on the 9th I have not received a single call back. So Vodacom is Already 9 days behind from when the installation was supposed to be completed and I'm still struggling to schedule it.

In short: Vodacoms own employees don't know how long their own installations take, they never call back or update you on anything. They don't care about their customers. Please can someone in management call me and explain to me why I should pay for this service.

I wish I could rate their service but sadly there is nothing to rate so a number or a star just won't do.

💩/10

Now my current problem is no one can answer me about what is happening with my billing because every person I call just says they will call me back but never do then just email me that everything is correct when it is not. I accepted a quote to be upgraded to a 50/25 line which costs 799 a month on the 24th of April and told this person it is for when we move he activated it anyway that day which I did not want him to do but I gladly accept to pay for those 6 days. My issue is we moved and struggled until the 15th of May just to get the line installed and it only got activated on the 16th then received a bill for R845.67 which is more than a full month yet I only had internet for less than half the month. I called and requested a credit note pro rata since we did not have internet for the full month due to poor service from Vodacom and struggling just to get it installed. I then received a credit note for R670.13. Vodacom then proceeded to Bill me R1469.13 which is 799 for the internet + the exact same amount as my credit note thus rendering the credit note moot and useless. Please explain to me why I have been charged and forced to pay a higher amount than the full two months of the internet when I only had Internet since the 16th of May. I have called multiple times since June and always get told I will be called back since the person cannot see everything on my account and never get called back I just get an email telling me my account seems right yet basic math seems to disagree. Please call me and explain my every single credit note and invoice since April up until now.