I cannot believe the nerve!

I called the call centre this morning requesting that an invoice be sent to me. I then discovered that I am being billed for thing that I am not aware of. When I raised this, Simphiwe Eladla ( ********** 8) could not pick up the invoice that I was referring to. I literally spelled the invoice number for her and she could not pick it up on the system. When I asked if I could speak to a team leader or manager, she said there are none on the floor. Now I am flabbergasted that an organisation like this has no management on the floor? Are they running a circus?

Every year Vodacom reminds me of why I should migrate away, and to top it off, I am a RED customer!

Shocking!