LS
Linda S
1 reviews | Active since Mar 2024
30 Jul 2024, 22:28
I cancelled Vodacom fibre on this on this day the 28 October 2022 and paid R1559
I cancelled Vodacom fibre on this on this day the 28 October 2022 and paid R1559.74 areas so that the cancellation can go through. I called them several times for cancellation letter until they send it in November 2022. They then called me again in February 2023 sayın I owe them R645.28 I then paid that again. All this the contract was cancelled in October 2022. Last week when I check my credit score and it says I missed payment for 6 from September 2022 till February 2023 months with Vodacom. Can someone help me fix this because it’s affecting my credit score and it must be resolved
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Replies (2)
Vodacom's replyOfficial
31 Jul 2024, 08:43Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply31 Jul 2024, 08:43
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
LS
Linda S's updateReviewer Update
01 Aug 2024, 16:42I received a paid-up letter from Vodacom’s attorneys, but this is not what I was looking for. Vodacom incorrectly shows that I missed payments from September 2022 to February 2023. This is incorrect as I closed my account on October 28, 2022. I requested proof of cancellation, and they promised to send it, which they finally did in November 2022.
The background to why I cancelled Vodacom Fibre is that I moved to a new place, and they falsely claimed to have Vodacom coverage there. I waited for the entire months of September and October 2022 for installation. I told them I would pay for those two months once the service was installed, but it never happened. I had to settle the balance for those months without Wi-Fi and cancel the service on October 28, 2022.
In February 2023, they called me again, demanding R645.28. I didn’t understand what this amount was for and tried to escalate the issue, but they refused to do so. I was forced to pay the R645.28 despite my account being cancelled.
It’s disheartening that Vodacom recorded these as missed payments when, to my understanding, the account was already closed.
The background to why I cancelled Vodacom Fibre is that I moved to a new place, and they falsely claimed to have Vodacom coverage there. I waited for the entire months of September and October 2022 for installation. I told them I would pay for those two months once the service was installed, but it never happened. I had to settle the balance for those months without Wi-Fi and cancel the service on October 28, 2022.
In February 2023, they called me again, demanding R645.28. I didn’t understand what this amount was for and tried to escalate the issue, but they refused to do so. I was forced to pay the R645.28 despite my account being cancelled.
It’s disheartening that Vodacom recorded these as missed payments when, to my understanding, the account was already closed.
LS
Linda S's update01 Aug 2024, 16:42
Reviewer Update
I received a paid-up letter from Vodacom’s attorneys, but this is not what I was looking for. Vodacom incorrectly shows that I missed payments from September 2022 to February 2023. This is incorrect as I closed my account on October 28, 2022. I requested proof of cancellation, and they promised to send it, which they finally did in November 2022.
The background to why I cancelled Vodacom Fibre is that I moved to a new place, and they falsely claimed to have Vodacom coverage there. I waited for the entire months of September and October 2022 for installation. I told them I would pay for those two months once the service was installed, but it never happened. I had to settle the balance for those months without Wi-Fi and cancel the service on October 28, 2022.
In February 2023, they called me again, demanding R645.28. I didn’t understand what this amount was for and tried to escalate the issue, but they refused to do so. I was forced to pay the R645.28 despite my account being cancelled.
It’s disheartening that Vodacom recorded these as missed payments when, to my understanding, the account was already closed.
The background to why I cancelled Vodacom Fibre is that I moved to a new place, and they falsely claimed to have Vodacom coverage there. I waited for the entire months of September and October 2022 for installation. I told them I would pay for those two months once the service was installed, but it never happened. I had to settle the balance for those months without Wi-Fi and cancel the service on October 28, 2022.
In February 2023, they called me again, demanding R645.28. I didn’t understand what this amount was for and tried to escalate the issue, but they refused to do so. I was forced to pay the R645.28 despite my account being cancelled.
It’s disheartening that Vodacom recorded these as missed payments when, to my understanding, the account was already closed.